AC4’s Peter Coleman on Conflict Resolution Meets Social Technology

ColemanTalkMost of what you have learned about conflict resolution is often wrong. Or at least it’s ineffective in the workplace between people with unequal power. We have been conducting conflict resolution workshops for decades and have often had participants ask us, “What if you have a conflict with someone with more power?” Or, “The people who work for me do not seem to be willing to disagree with me. What can I do to make them more candid?” And we realized that neither we nor anyone else had great answers to those questions. How can we get to win-win when power differences get in the way?

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